Hengongbet Privacy Policy – Personal Data Protection for Users
This Privacy Policy explains how hengongbet collects, uses, stores, and protects your personal information as a user of our platform in Malaysia.
Effective date: 1 January 2026. This policy is subject to periodic review.
Information We Collect
When you register and use the hengongbet platform, we collect various types of information necessary to provide a secure, efficient, and personalised service. The information collected covers the following categories:
Account Information
- Full name, date of birth, phone number, and email address provided at registration.
- Username and securely encrypted password.
- Identity documents (national ID or passport) uploaded for identity verification purposes.
- Banking and payment account details for processing deposits and withdrawals in Ringgit Malaysia (RM).
Technical & Usage Information
- IP address, browser type, operating system, and device information used to access the platform.
- Login data, activity history within the platform, games played, and transactions made.
- General location data based on IP address for security and compliance purposes.
- Interaction data with the platform interface, including clicks, searches, and session duration.
How We Use Your Information
Hengongbet uses collected information solely for legitimate purposes directly related to platform operations. We will not use your data for any undisclosed purpose without obtaining your prior consent.
Ensuring every user is a real individual who meets the platform's age and eligibility requirements.
Securely processes MYR deposits and withdrawals through Malaysian local payment channels.
Detecting and preventing fraud, hacking, suspicious activity, and violations of platform terms.
Providing relevant assistance and resolving user queries more efficiently.
Cookies & Tracking Technologies
Hengongbet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies Used
- Session cookies: Required to keep your login session active and ensure your gaming session runs smoothly. These cookies are automatically deleted when you close your browser.
- Preference cookies: Stores your language, region, and display preferences so you don't have to reconfigure them each time you log in.
- Security cookies: Used to verify user identity and prevent unauthorised access and fraudulent activity.
- Internal analytics cookies: Helps us understand aggregate platform usage patterns to improve our services. This data cannot be used to identify any individual user.
You can configure your browser to reject cookies, though this may affect certain platform features. Continued use of the platform is considered consent to the use of cookies as described.
Data Storage, Security & Sharing
Storage & Security
All hengongbet users' personal information is stored on servers protected with multi-layered encryption. Financial transactions in MYR are secured with industry-standard security protocols to prevent unauthorised access.
Your data is retained for as long as your account remains active, or as long as necessary to fulfil relevant legal and regulatory obligations. Following account closure, data required for financial records and legal compliance will be retained for the period prescribed under Malaysian law.
Only authorised hengongbet staff may access users' personal data, and such access is strictly limited to what is required to carry out their responsibilities.
Third-Party Sharing
Hengongbet does not sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent. However, there are limited circumstances in which data sharing may occur:
- Malaysian local payment processors that require your information to complete your MYR transactions.
- Regulatory authorities or law enforcement agencies when required under Malaysian law.
- Technical service providers bound by strict confidentiality agreements and permitted to process data only in accordance with our instructions.
- In the event of a business merger or acquisition, users will be notified in advance.
User Rights & How to Contact Us
As a hengongbet platform user, you have certain rights regarding the personal data we hold about you. We are committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of the personal information we hold about you.
You may request corrections to any inaccurate or incomplete information at any time.
You may request deletion of your data, subject to any applicable legal retention obligations.
Policy Updates & Contact Us
Hengongbet reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via the platform or their registered email address.
For any enquiries, data access requests, or privacy-related complaints, please contact our support team. Privacy email: [email protected]. You may also refer to FAQ page us for general guidance on account and data management.